Privacy Policy

At IntroNaut Praxis, your privacy and confidentiality are our highest priorities. This Privacy Policy explains how we collect, use, protect, and handle your personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

1.1 Personal Information

When you book a consultation or contact us through our website, we may collect:

• Name or preferred alias
• Email address
• Phone number (if provided)
• Session booking details
• Messages sent through our contact form

1.2 Clinical Information

During therapy sessions, we collect and maintain clinical notes and records as required by professional standards and legal obligations. This information is kept separately from website data and is subject to strict therapeutic confidentiality.

1.3 Technical Information

We may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To schedule appointments, conduct therapy sessions, and provide professional psychological services
• Communication: To respond to inquiries, send appointment reminders, and provide necessary service-related information
• Legal Obligations: To comply with professional regulations, legal requirements, and ethical guidelines
• Website Improvement: To improve our website functionality and user experience

3. Third-Party Services

We use the following third-party services:

3.1 Calendly

We use Calendly for appointment booking. When you schedule an appointment, your information is processed by Calendly according to their privacy policy. Calendly displays its own cookie consent banner for EU visitors to ensure compliance with GDPR requirements.

3.2 Formspree

Our contact form uses Formspree to securely process messages. Your contact form submissions are transmitted securely and not shared with third parties.

3.3 Google Fonts

We use Google Fonts to display fonts on our website. This may result in a connection to Google servers. Google's privacy policy applies to this service.

4. Therapeutic Confidentiality

As a licensed psychotherapist, I am bound by strict confidentiality requirements. Everything you share during therapy sessions is confidential, except in the following rare situations:

• Risk of serious harm to yourself or others
• Suspected abuse or neglect of a child, elderly person, or vulnerable adult
• Court order or legal requirement
• With your explicit written consent

Any disclosure in these situations will be limited to the minimum necessary and will be discussed with you whenever possible.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted connections (HTTPS/SSL)
• Secure data storage with access controls
• Regular security assessments
• Clinical records stored separately from website data
• Limited access to personal information (only authorized personnel)

Data Retention: We retain personal information only as long as necessary for the purposes outlined in this policy and as required by professional and legal obligations. Clinical records are retained according to professional guidelines (typically 7-10 years after the last session).

6. Your Rights (GDPR)

Under GDPR and other privacy laws, you have the following rights:

• Right to Access: Request a copy of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information (subject to legal and professional obligations)
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your information to another service provider
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

Note: Some rights may be limited when it comes to clinical records due to professional and legal obligations.

7. Cookies

Our website uses minimal cookies and similar technologies:

• Essential Cookies: Required for basic website functionality (session management, language preferences)
• Third-Party Cookies: Calendly and other embedded services may set their own cookies

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. International Data Transfers

Your personal information is primarily processed and stored in Bosnia and Herzegovina. When using third-party services (Calendly, Formspree), your data may be transferred to and processed in other countries, including the United States. We ensure such transfers comply with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age without parental consent. For therapy services involving minors, we obtain appropriate parental or guardian consent as required by law and professional ethics.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

12. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection supervisory authority.